Straight answers to the things our customers ask most often.
This page answers the most common questions asked before booking Hayes Electrical Co, a licensed electrician (NSW Lic. 352091C, QLD Lic. 1505999) based in Hastings Point, NSW, servicing Tweed Heads, Northern Rivers, Tweed Coast and Gold Coast. Topics covered: quotes, licensing, emergency response time, DIY electrical work, compliance certificates, service area, and payment methods.
Yes. Hayes Electrical Co provides free, no-obligation quotes for all standard electrical work. Larger jobs (switchboard upgrades, renovations) are quoted on-site; smaller jobs can often be quoted by phone or message.
Yes. Hayes Electrical Co holds electrical contractor licences in both New South Wales (Lic: 352091C) and Queensland (Lic: 1505999), covering properties on either side of the Tweed Coast border, including Tweed Heads and Coolangatta.
Typically within the hour for customers in the core service area. Hayes Electrical Co is available 24/7, including weekends and public holidays — call 0421 874 198 directly for urgent jobs rather than submitting the online form.
No. In Australia, all electrical work beyond changing a light bulb must be carried out by a licensed electrician. Unlicensed electrical work is illegal, voids home insurance, and can be dangerous.
Yes. For all notifiable electrical work (most new installations, switchboard work, and alterations), Hayes Electrical Co issues a Certificate of Compliance for Electrical Work (CCEW) as required by law — needed for insurance purposes and when selling a property.
Hayes Electrical Co is based on the Tweed Coast and services: Tweed Heads, Banora Point, Coolangatta, Currumbin, Palm Beach, Casuarina, Kingscliff, Cabarita Beach, Pottsville, Murwillumbah, Byron Bay, and the broader Gold Coast and Northern Rivers regions.
Bank transfer, credit card, and cash. Invoices are sent via email. Larger projects may use a deposit and progress payment schedule, outlined in the quote before work begins.
Call 0421 874 198 immediately. In an active fire, only switch off power at the switchboard if it's safe to reach, never use water on an electrical fire, and call 000.
Other red flags needing an immediate call: exposed or damaged wiring, and a safety switch that trips repeatedly and won't reset.
Get a free quote or call us — same-day bookings available.